Support: Sionnach Search & Filters
[email protected]. Please include your store's address and, for a search problem, when it happened. We answer within one business day (Monday to Friday, 9am to 5pm Eastern Time).
In the app
- Help → Setup: the three setup steps.
- Help → Health check: whether search is working, your products are in it, and your store stays fast.
- Help → Find a product: whether a product shows in search, and why.
- Help → Questions: answers to common questions, including theme compatibility.
- Help → Ask us: ask for setup help on your theme; we reply within one business day.
- Home → Products → Refresh: rebuilds your products in search. The app also does this by itself when it notices a difference.
Common answers
Filters missing on a collection page: check that the Product Filters block is on that collection's template (Online Store → Themes → Customize → the collection template → Add block → Apps).
Search paused for a moment: under very heavy load a shopper's next search may pause briefly, and works again within a minute. Your theme's own search shows in the meantime.
Something looks wrong after a theme update: turn the Search & Filters app embed off and on again (Online Store → Themes → Customize → App embeds). If it persists, email us with the theme's name and version.
Privacy
See the app's privacy policy.